FAQS

General Questions

1. What is Ashyashop?

Welcome to Ashyashop, your favorite local destination for trendy fashion and lifestyle essentials! Born and based in the heart of Egypt, we take pride in offering high-quality, stylish products that reflect the vibrant spirit of our culture. Whether you’re looking for chic clothing, accessories, or must-have items for your everyday life, Ashyashop has something special for everyone.

At Ashyashop, we believe in making fashion accessible and affordable without compromising on quality. Our collections are carefully curated to bring you the latest trends while staying true to our Egyptian roots. From casual everyday wear to standout pieces for special occasions, we’ve got you covered.

What sets us apart?

  • Local Love: As a homegrown brand, we understand the unique style and needs of our Egyptian community.

  • Quality You Can Trust: Every product is thoughtfully selected to ensure durability, comfort, and style.

  • Customer-Centric Experience: We’re committed to providing exceptional service, fast shipping, and hassle-free returns.

With two convenient store locations in Maadi and Nasr City, as well as a user-friendly online store, shopping with Ashyashop is always a seamless experience. Join us in celebrating local fashion and discover why Ashyashop is the go-to brand for style-savvy Egyptians.

Shop now at www.ashyashop.com and follow us on social media to stay updated on the latest collections and exclusive offers!

2. Where is Ashyashop located?
We have two physical stores in Cairo, Egypt:

  • Maadi Store: 233 Degla Street, Next to Metro Market, Maadi, Cairo Governorate 11728

  • Nasr City Store: 13 Abbas Al Aqad Street, Othman, Ahmed Othman, Nasr City, Cairo Governorate 11765

You can also shop online at www.ashyashop.com.

Ordering & Payment

3. How do I place an order?
Simply browse our website, add your favorite items to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment details, and you’re all set!

4. What payment methods do you accept?
We accept the following payment methods:

  • Credit/Debit Cards (Visa, MasterCard, etc.)

  • Cash on Delivery (COD) for select regions

  • Installment Plans ( VALU, SYMPL)

5. Is my payment information secure?
Yes! We use secure payment gateways to ensure your payment information is protected. Your data is encrypted and never shared with unauthorized parties.

Shipping & Delivery

6. How long does shipping take?
All orders are processed and shipped within 1-2 business days. Delivery times vary depending on your location and the shipping method selected at checkout.

7. Do you offer international shipping?
Yes, we ship to select countries. Please note that customs duties, taxes, or fees may apply and are the responsibility of the customer.

8. Can I track my order?
Absolutely! Once your order has been shipped, you’ll receive a confirmation email with a tracking number to monitor your package’s journey.

9. What if my order is delayed?
While we strive to deliver your order on time, unforeseen circumstances such as weather, customs delays, or carrier issues may occasionally cause delays. We appreciate your patience and understanding.

Returns & Refunds

10. What is your return policy?
We accept returns within 14 days of receiving your order. The item must be unused, in its original condition, and in the original packaging. Please contact us at Asmayoussef95@gmail.com to initiate a return.

11. How do I initiate a return?

  1. Contact our customer support team to request a return authorization.

  2. Once approved, you’ll receive instructions on where to send the item.

12. How long does it take to process a refund?
Once we receive and inspect the returned item, your refund will be processed within 5-7 business days. Refunds will be issued to the original payment method. Shipping costs are non-refundable.

13. What if I receive a damaged or defective item?
If you receive a damaged or defective item, please contact us immediately. We’ll gladly replace the item or issue a refund.

Product Information

14. Are your products authentic?
Yes, all products sold at Ashyashop are 100% authentic and sourced from trusted suppliers.

15. Can I see more details about a product?
Each product page includes detailed descriptions, images, and sizing information. If you need additional details, feel free to contact us.

16. Do you offer gift wrapping?
Currently, we do not offer gift wrapping. However, our products come beautifully packaged and ready to gift!

Account & Technical Support

17. How do I create an account?
Click on the “Sign Up” button on our website and follow the prompts to create your account. Having an account allows you to track orders, save your favorite items, and enjoy a faster checkout experience.

18. I forgot my password. How can I reset it?
Click on the “Forgot Password” link on the login page, and we’ll send you instructions to reset your password.

19. Why is the website not working?
If you’re experiencing technical issues, please try clearing your browser cache or using a different browser. If the problem persists, contact us at Asmayoussef95@gmail.com.

Still Have Questions?

If you didn’t find the answer you were looking for, don’t hesitate to reach out to us! You can contact us via:

  • Email: Asmayoussef95@gmail.com

  • Phone: +201280508062

  • Store Chat: Click the chat icon on the bottom right corner of our website.

We’re here to make your Ashyashop experience as smooth and enjoyable as possible. Thank you for choosing us!